Returns, Refunds & Delivery

Delivery Method

UK TRACKED STANDARD DELIVERY 

Orders placed on Monday – Friday before 4pm will be dispatched on the same day and will arrive with you by 3-5 working days. All orders placed on the weekend and public/bank holidays will be dispatched on the next working day. All standard deliveries are shipped via Royal Mail.

UK TRACKED NEXT DAY DELIVERY 

Orders placed on Monday – Thursday before 2pm will be dispatched on the same day and your order should arrive the following day. All orders placed on Friday before 3pm will be dispatched the same day with your order arriving on Monday. Any orders placed on the weekend will be dispatched on the following working day.

TRACKED SERVICE:

All UK orders are dispatched via a tracked service to ensure you receive your order safely, this may require a signature on delivery. If you order is not with you within the time frame stated, contact us on info@styledbysim.comwith your order number.

Delivery varies according to the selected delivery method. The dates and times suggested are according to the couriers therefore cannot be guaranteed it will be delivered on time.

 

International Deliveries (outside of the UK)

Orders placed after 3pm will be dispatched the next working day. Your order should arrive 10-14 working days. Once the item has arrived in the desired country your parcel will be forwarded onto the domestic postal service. Once this has happened standard delivery procedures will apply.

Returns Policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

How To Return A Product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

Styled By Sim Maintains Full Ownership Of The Products Until Full Payment Has Been Obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or colour of a product, removing an item, changing the delivery address or payment method. All packages are sent via Royal Mail from our warehouse in London. Your order will be sent within 3-5 working days after it has been placed.

If you want to return or refund your item please get in touch with us on info@styledbysim.com, please state your order number in the subject line.

If nobody is at the address when Royal Mail makes the delivery, a note is left in the mailbox and Royal Mail leaves with the package. the package will be returned to us if no contact with Royal Mail is made within 14 days of when you receive the note.  When you find the Royal Mail note in your mailbox, contact them to obtain your item

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.